If someone contacts you claiming to be from the NHS track and trace, please remember the following.

Contact tracers will never:

• ask you to dial a premium rate number to speak to them (for example, those starting 09 or 087)
• ask you to make any form of payment or purchase a product or any kind
• ask for any details about your bank account
• ask for your social media identities or login details, or those of your contacts
• ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
• disclose any of your personal or medical information to your contacts
• provide medical advice on the treatment of any potential coronavirus symptoms
• ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
• ask you to access any website that does not belong to the government or NHS

In respect of the last point, the key websites are:

https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works

or, if you are contacted,

https://contact-tracing.phe.gov.uk/